Privacy Policy freesloot – Malaysia User Data Protection

Freesloot collects your personal information through several means depending on how you interact with our platform. Generally, the types of data collected can be grouped into three main categories:

Information You Provide Directly:

• Full name, date of birth, and identification number (for KYC verification)
• Email address and mobile phone number
• Residential address
• Bank account or e-wallet details for deposit and withdrawal purposes
• Uploaded identity verification documents (national ID, passport)

Information Collected Automatically:

• IP address and device type used
• Web browser or app type and version
• Gaming activity history and in-platform transaction records
• Login session time and duration
• Cookie and platform preference data

Personal data collected by freesloot is used for legitimate and necessary purposes only. We do not use your data for anything unrelated to platform operations.

The primary purposes for data use are:

• Account management – Process registration, login, and identity verification (KYC)
• Financial transactions – Process deposits, withdrawals, and transaction statements
• Platform security – Detect and prevent fraud, money laundering, and unlawful activities
• Customer support – Assist in resolving inquiries and complaints
• Service communications – Send important notifications regarding your account and transactions
• Platform improvement – Analyze usage patterns to improve the user experience
• Legal compliance – Fulfill applicable legal and regulatory obligations

If you have given your consent, we may also contact you about freesloot promotions, special offers and the latest news that may interest you. You can unsubscribe from these marketing communications at any time through your account settings.

Freesloot does not sell your personal information. However, there are limited situations where we need to share information with carefully selected third parties:

• Payment service providers – To process deposits and withdrawals via DuitNow, FPX, Touch 'n Go, and other methods. These providers are bound by strict confidentiality agreements.
• Game providers – Limited information required to enable access to games from providers such as Pragmatic Play, PG Soft, and others.
• Relevant authorities – When required by law, court order, or law enforcement investigation.
• Identity verification services – Third-party providers that assist with the KYC verification process in compliance with international standards.

Data security is a top priority at freesloot. We continually invest in security infrastructure to ensure your information stays protected at all times.

Security measures we implement include:

• 256-bit SSL/TLS encryption for all data communications
• Encryption of sensitive data in databases using AES-256 standards
• Strict role-based access control — only staff who need it can access data
• Real-time security threat monitoring 24/7
• Regular penetration testing by independent security experts
• Two-factor authentication (2FA) for account login
• Multi-layered data backup with regularly tested disaster recovery

While we take all reasonable measures, no security system is entirely foolproof. In the event of a data breach affecting you, freesloot will notify you within the timeframe required by law and take immediate remedial action.

Freesloot uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and enable certain features to function properly.

You can manage or disable preference, analytics and performance cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the freesloot platform.

As a freesloot user, you have certain rights regarding your personal data under the Malaysia Personal Data Protection Act (PDPA) 2010. We fully respect and facilitate the exercise of these rights.

Freesloot retains your personal data for as long as necessary to fulfill the purpose of collection or to comply with legal requirements. Retention periods vary by data type:

• Financial transaction records – Retained for 7 years in accordance with Malaysia's legal requirements
• KYC Documents – Retained throughout active membership and for 5 years after account closure
• Account activity logs – Retained for 2 years for security and complaint purposes
• Support communication data – Retained for 3 years
• Non-identifiable analytics data – May be retained indefinitely as it contains no personal information

When your account is closed or the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

Freesloot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any amendments will be published on this page with a new effective date.

For significant changes, we will notify you via:

• Email to the address registered in your account
• In-app notifications from freesloot
• A prominent notification banner on our website

We encourage you to review this Privacy Policy periodically. Continued use of the freesloot platform after any amendments is considered your acceptance of the updated policy.